Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Company or business name
First and last name
Phone number
Email address
Pickup or business address
Information about products or materials requiring pickup
Estimated quantities
Preferred pickup dates
Photos or documents you choose to provide
Access instructions or special handling information
Messages, inquiries, and other information you submit to us

We may also receive certain technical information automatically when you use our website, such as device type, browser type, IP address, pages visited, and general website usage information. This information may be collected through cookies or similar technologies provided by our website platform or service providers.

2. How We Use Information

We may use information we collect to:

Review and respond to pickup requests
Determine whether requested materials may be accepted
Prepare estimates or quotes
Coordinate and schedule pickups
Communicate regarding requested or completed services
Provide customer support
Maintain business and service records
Improve our website and customer experience
Protect against misuse, fraud, or security issues
Comply with applicable legal, regulatory, recordkeeping, or reporting requirements

Submitting a preferred pickup date through our website does not automatically confirm or schedule a pickup. We will contact the customer to review the request and confirm service details and availability.

3. How We Share Information

We do not sell personal information to third parties for money.

We may disclose information when reasonably necessary to operate our business or provide requested services, including to service providers that support our website, communications, hosting, or other business operations.

Information may also be shared with receiving facilities, transportation or service partners, professional advisers, government authorities, or other parties when reasonably necessary to coordinate requested services, satisfy applicable requirements, protect our rights, or comply with law.

We ask service providers to handle information appropriately based on the services they perform.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, security, performance, and analytics.

Some technologies may be provided by our website hosting platform or other third-party service providers.

Depending on your browser and applicable law, you may be able to manage certain cookie preferences through your browser settings or website cookie controls.

5. Data Security & Retention

We use reasonable administrative, technical, and organizational measures intended to protect information under our control. However, no website, electronic communication, or storage system can be guaranteed to be completely secure.

We may retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with applicable legal or regulatory requirements, resolve disputes, and protect our legitimate business interests.

6. Your Privacy Choices & Third-Party Services

You may contact us to request that we review, correct, or address personal information you have provided to us. Certain information may need to be retained for legitimate business, legal, regulatory, accounting, or recordkeeping purposes.

Our website may also use or link to third-party services. ClearRoute Environmental is not responsible for the privacy practices or security of third-party websites or services. Our website and commercial services are intended for businesses and are not directed toward children.

7. Policy Updates & Contact Information

We may update this Privacy Policy periodically to reflect changes in our website, services, business practices, or applicable requirements. Any updates may be reflected by changing the Effective Date at the top of this page.

For questions about this Privacy Policy or information you have provided to us, contact:

ClearRoute Environmental
Houston, Texas
Phone: 713-219-9576
Email: info@clearrouteenvironmental.com
Website: clearrouteenvironmental.com

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